Refund Policy


Business Name: Easy Shop
Address: House No. 21/9, Mohallah Kareem Pura, Sialkot, Punjab, Pakistan
Contact: Phone: 0312-7201010 | Email: easyonlineshope543@gmail.com

At Easy Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our refund policy ensures a hassle-free process for eligible returns and refunds.

1. Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • The product is defective or damaged upon delivery.
  • The wrong product was delivered.
  • The product does not match the description provided.
  • The product is returned within 7 days of purchase with the original receipt.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, damaged, or altered by the customer.
  • Accessories such as screen protectors, cables, or earphones, unless found defective upon receipt.
  • Products sold under clearance or promotional sales.
  • Products without the original packaging, tags, or proof of purchase.

3. Conditions for Refund

To process a refund, the product must meet the following criteria:

  • The item must be returned in its original condition, including packaging, accessories, and manuals.
  • You must provide the original receipt or proof of purchase.
  • Products must not show signs of misuse, tampering, or unauthorized repairs.

4. Refund Process

To initiate a refund:

  1. Contact us via 0312-7201010 or easyonlineshope543@gmail.com to explain the issue.
  2. Bring the product to our store at House No. 21/9, Mohallah Kareem Pura, Sialkot, Punjab, Pakistan, or arrange a courier for the return (return shipping charges apply unless the item is defective).
  3. After inspection of the product, we will notify you about the refund approval or rejection.

5. Refund Method

Approved refunds will be processed as follows:

  • Cash Payments: Refunds will be issued in cash at the store.
  • Bank Transfers: Refunds will be transferred to your bank account within 7 working days.
  • Mobile Wallet Payments (JazzCash/Easypaisa): Refunds will be processed to the same wallet account within 3 working days.

6. Exchanges

If you prefer, you may exchange the returned product for another item of equal value, subject to availability. For higher-value exchanges, the price difference must be paid.

7. Faulty or Damaged Items

If the product was damaged during delivery or is faulty, we will:

  • Offer a full refund or replacement.
  • Cover the return shipping charges for faulty items.

8. Cancellation Policy

  • Orders can be canceled before they are dispatched.
  • If an order is canceled after dispatch, return shipping charges will apply, and the refund will be processed after the item is returned.

9. Contact for Refund Assistance

If you have any questions or concerns regarding our refund policy, please contact us:

  • Phone: 0312-7201010
  • Email: easyonlineshope543@gmail.com
  • Store Address: House No. 21/9, Mohallah Kareem Pura, Sialkot, Punjab, Pakistan

Your trust is important to us, and we are committed to providing a fair and transparent refund process. Thank you for shopping with Easy Shop!